Shipping policy
What are your shipment handling times?
- All orders are processed within 1-2 days Monday-Sunday.
What is the estimated delivery time?
- The estimated time of delivery for:
-
- Free shipping ($0) is 5-7 busines day
- Standard shipping ($2.99) is 3-5 busines day
- Express shipping ($7.99) is 1-2 busines day
Do I get a tracking number with my order?
- Yes! Your post-purchase email includes your order tracking number and a link to our tracking tool. For additional assistance with your order, you can contact us at support@nexlice.com.
How are items packaged?
- All items are carefully packaged to avoid any form of damage.
Who will deliver my order?
- FedEx, UPS, USPS or any other available courier may be used, it all depends on the delivery location and the selected shipping option.
I've changed my mind. How can I cancel my order?
- You are able to cancel your order before the order is shipped out for a full refund. All you need to do is email us at support@nexlice.com.
I ordered several items, why did they arrive in multiple shipments?
- We always make every effort to ship your order in one single shipment. However, there are occasions when we may have to split your order into multiple shipments. The most common reasons for dividing an order are; product availability. products shipping directly from a vendor or a large order requiring multiple shipments. Please know that when we divide an order into multiple shipments, you are not being charged an additional cost.
I received the wrong item. What do I do?
- In case you received the wrong item by mistake, we apologize. Please let us know as soon as possible so we are able to send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. For additional assistance with your order, you can contact us at support@nexlice.com.